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Damn you, Trimet! - America's Best Transit System
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violet_tigress1:
trimet
trimet
Trimet (not officialy affiliated with trimet)
Thu, Apr. 28th, 2011 12:43 am
Damn you, Trimet!

Damn you for only putting stop ID numbers on some of your stops!

Why did Transit Tracker tell me that the bus would not be at my stop for 50 minutes, when it was clearly much less? I was too cold to stand there for 50 minutes & ended up walking, based on your bad information

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lady_angelina
lady_angelina
Explain me what is justice, what is right?
Thu, Apr. 28th, 2011 08:30 am (UTC)

What's even cuter is when there's an impromptu detour and the Transit Tracker doesn't reflect it, and of course, TriMet's main office apparently doesn't know about it either. Last year, I was stranded for over an hour in the vicinity of N Columbia Blvd because the only bus that runs out in that area (the #73) was suddenly detoured for a mile away from many of its regular stops. No matter how many times I checked the Transit Tracker, it kept swearing that the bus would arrive in ten minutes, then five minutes, then one minute... and then boom! After the non-arrival of said bus, it said the next bus would be coming in fifteen minutes, lather rinse repeat. And when I called TriMet's office to ask what was going on, they said they didn't know anything and that the bus should arrive. Well, an hour later, a bus finally did arrive, and according to the driver, there had been a long detour away from the stops.

You'd think that for stuff like this, the drivers would at least communicate with their main office to let them know so that the customer service would have more useful information to impart to the passengers who call in about this sort of thing.

Sorry if this sounds rambly and nonsensical. It's really late, and I'm still so sore about that incident that it's hard for me to think straight. =P


ReplyThread
violet_tigress1
violet_tigress1
Violet Tigress
Thu, Apr. 28th, 2011 08:38 am (UTC)

You would think...


ReplyThread Parent

(Anonymous)
Wed, May. 4th, 2011 06:23 am (UTC)

Have you two looked through the apps they have? Some will actually show you where the bus or train is on a map (I think the Interactive Map can do this, too).

Also, if you're calling Transit Tracker, you can use the menus to find a stop if there's no ID posted or if you're not at the stop yet.


ReplyThread Parent
lady_angelina
lady_angelina
Explain me what is justice, what is right?
Wed, May. 4th, 2011 06:45 am (UTC)

I have a BlackBerry, so most of those apps won't even work on it. And the few that might are hosted on sites that I don't really trust. Mobile malware is on the rise, and I really can't afford that risk.

And no, I just use TriMet's mobile website on my BlackBerry to access the Transit Tracker and to find stop numbers. I rarely ever use the phone-based interface because it's so kludgy and can take five minutes to find information that would have taken ten seconds on the mobile web.


ReplyThread Parent
leorising1959
leorising1959
leorising1959
Thu, Apr. 28th, 2011 02:57 pm (UTC)

I've noticed this, too. Why have the Tracker system, if they're only going to put the numbers up at major stops anyway?

Maybe we need some rebellious underground action -- like someone armed with the proper stop numbers and a Sharpie. Just sayin'.


ReplyThread
littlebluedog
littlebluedog
Tim
Thu, Apr. 28th, 2011 04:07 pm (UTC)

This is underway. I've noticed handwritten stop numbers at a number of stops. Unfortunately, violet_tigress1's sounds like it wasn't among them.


ReplyThread Parent
lady_angelina
lady_angelina
Explain me what is justice, what is right?
Thu, Apr. 28th, 2011 06:05 pm (UTC)

I think they assume that people are going to get that information from TriMet's main office or from their website BEFORE they go to the stops. =P Which is shortsighted because if I had a nickel for how many times I ended up on trips that were unplanned or ended up at stops far away from where I originally had planned to go to...


ReplyThread Parent